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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jacob tilley

July 15, 2026

5  out of  5
rating by jacob tilley
"They always make a stressful situation feel like no big deal. Always been there when I needed them with no hassle on getting my vehicle fixed. Wish I could give more than 5 stars."
We responded:
"Thank you so much for the wonderful 5-star review! We’re truly glad we could help make a stressful situation feel easier. It means a lot to hear that our team has been there for you and helped get your vehicle fixed without any hassle.

We appreciate your trust and your support—thanks again for the kind words!"
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Zachary Tilley

July 15, 2026

5  out of  5
rating by Zachary Tilley
"Mr. Jim, and his team were amazing to work with. They explained everything I needed to know, and worked with me to find the best options for home and vehicle insurance. Would recommend this agency to anyone who would like someone to care about what they need."
We responded:
"Thank you for the fantastic 5-star review! We’re so glad to hear that Jim and the team were able to explain everything clearly and help you find the best options for both your home and vehicle insurance.

We truly appreciate your kind words and your recommendation—knowing that you feel like we care about what you need means a lot to us."
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Mark Avery

July 15, 2026

5  out of  5
rating by Mark Avery
"I had an excellent experience working with Jim Martin State Farm while exploring my Medicare Supplement plan options. Jim took the time to thoroughly explain the differences between each plan, making sure I understood the coverage, costs, and benefits without ever feeling rushed or pressured. He answered every question patiently and helped me choose the option that best fit my needs.

The entire office is filled with kind, knowledgeable, and genuinely helpful people who make you feel welcome from the moment you walk in. It's refreshing to work with a team that truly cares about their customers and takes the time to provide personalized service.

If you're looking for someone who will explain your Medicare Supplement options clearly and honestly while treating you like family, I highly recommend Jim Martin State Farm. Outstanding service from start to finish!"
We responded:
"Thank you so much for your glowing 5-star review! We’re thrilled to hear that Jim took the time to thoroughly walk you through your plan options and ensure you felt confident in the coverage, costs, and benefits—without pressure.

It also means a lot to know the whole office made you feel welcome and supported throughout the process. At Jim Martin State Farm, we truly value personalized, honest guidance and service from start to finish.

We sincerely appreciate your recommendation and thank you for choosing us!"
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Richie Perdomo-Velez

July 14, 2026

1  out of  5
rating by Richie Perdomo-Velez
"⭐☆☆☆☆

⭐☆☆☆☆

I would not recommend Jim Martin, State Farm Agent, or Personal Account Representative Elizabeth Burns.

I contacted the agency to file a claim on my mother’s life insurance policy while grieving the loss of my mother. What made this experience even more painful was that it occurred on the day of her funeral.

Instead of showing empathy, patience, and compassion during one of the most difficult moments of my life, Elizabeth Burns chose to escalate an argument rather than help resolve the situation professionally. Even more disappointing, Jim Martin, as the agency leader, also escalated the interaction instead of de-escalating it. I expected leadership to model professionalism and compassion, especially when assisting a grieving family with a life insurance claim.

When someone is navigating the loss of a loved one, they deserve understanding and respectful customer service—not conflict. Instead, I was left feeling unheard, unsupported, and even more distressed on an already heartbreaking day.

I sincerely hope this agency reflects on how it treats customers experiencing loss and ensures that both its staff and leadership understand the importance of empathy, professionalism, and compassion in situations like these. Unfortunately, based on my experience, I cannot recommend this agency."
We responded:
"Thank you for taking the time to share your experience. I’m truly sorry for your loss, and I can only imagine how difficult it was to be going through the funeral and grief while trying to handle a claim.

We also understand how frustrating and painful it is when an interaction doesn’t feel compassionate or supportive. Please know that we take concerns like yours seriously.

At the same time, we want to acknowledge that while individual offices and representatives strive to be responsive and helpful, many aspects of the claims process are governed by corporate guidelines and systems that cannot be changed by local offices.

Again, we’re very sorry for what you went through."
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Donald Hayes

July 13, 2026

5  out of  5
rating by Donald Hayes
"Very professional"
We responded:
"Thank you for the great review! We’re glad you found our pricing to be competitive and that you experienced professionalism from our team. We truly appreciate your business and your feedback."
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Destiny Canada

July 6, 2026

5  out of  5
rating by Destiny Canada
"I LOVE ELIZABETH!!!! She is sweet and absolutely amazing."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear how much you love Elizabeth—her kindness and dedication truly make a difference. We’ll be sure to share your kind words with her. We appreciate you!"
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Jason Collett

July 1, 2026

5  out of  5
rating by Jason Collett
"Super nice, friendly, helpful and knowledgeable."
We responded:
"Thank you for the great review! We’re so glad to hear you found our team super nice, friendly, helpful, and knowledgeable. We truly appreciate your support!"
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John Lawlor

June 17, 2026

5  out of  5
rating by John Lawlor
"Great Job!! Simple as can be to start my insurance policies .. Great Service as well!! Thanks again"
We responded:
"Hi John—thank you so much for the 5-star review! We’re glad it was simple to get started with your insurance policies and that you received great service. We truly appreciate you choosing us—thanks again!"
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Lee Gill

June 8, 2026

3  out of  5
rating by Lee Gill
"Did pretty good..see what the Year has in stock"
We responded:
"Thank you for your feedback and for giving us 3 stars. We appreciate the chance to help you with what you were looking for. If you’d like, please reach out so we can learn more about what you mean by what the “year” has in stock and see how we can better assist you moving forward to earn the last 2 stars."
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Bren

May 19, 2026

5  out of  5
rating by Bren
"Great all around service, I would highly recommend"
We responded:
"Thank you for the 5-star review! We’re so glad you received great all-around service and we truly appreciate your recommendation."
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Blake Hill

May 15, 2026

5  out of  5
rating by Blake Hill
"Made it super easy!"
We responded:
"Thank you for the 5-star review! We’re glad we could make everything super easy for you. We appreciate your support!"
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Bree Buddie

April 15, 2026

5  out of  5
rating by Bree Buddie
"I had a great experience with getting my car insurance an other things bundle. Ms Elizabeth was amazing. Super sweet and knowledgeable. Wasn’t a hassle and didn’t harass me which I loved!!! Better than my old car insurance company!!!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Elizabeth provided you with such a positive and hassle-free experience. It's great to know you feel well taken care of and that our service exceeded your expectations compared to your previous insurer. We truly appreciate your kind words and look forward to continuing to support your insurance needs!"
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Scott Kail

April 13, 2026

5  out of  5
rating by Scott Kail
"It was super I'm going to spread the word Elizabeth was great"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear you had a super experience, and we really appreciate you spreading the word. We'll be sure to pass along your kind words to Elizabeth"
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Willie Jones

March 20, 2026

5  out of  5
rating by Willie Jones
"I was in desperate need of car insurance and Jim really helped me out with a great deal. Thanks a million."
We responded:
"Hi Willie,

Thank you so much for your kind words! We're thrilled that Jim could help you find a great car insurance deal when you needed it most. If you ever need anything else, don’t hesitate to reach out. Thanks for choosing us!"
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Kayla lyles

March 20, 2026

5  out of  5
rating by Kayla lyles
"Wow! I am blown away!! 10/10 recommend Jim at the south Jackson, TN location.

He went out of his way to ensure my insurance needs were all met. I appreciate the honesty and transparency he provided!!"
We responded:
"Hi Kayla,

Thank you for your wonderful review! We're so glad Jim was able to provide you with honest, transparent service and make sure all your insurance needs were met. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Thanks again for choosing our office!"
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Michelle Shaw-Brooks

March 17, 2026

5  out of  5
rating by Michelle Shaw-Brooks
"Enjoyed speaking with Elizabeth. She was very knowledgeable and helpful and I would highly recommend."
We responded:
"Thank you so much for your kind words, Michelle! We're thrilled to hear that Elizabeth was knowledgeable and helpful during your conversation. If you ever need assistance again, we're here to help."
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Terrance Atkins

February 25, 2026

5  out of  5
rating by Terrance Atkins
"I love the service Jim Jones gives at State Farm. He breaks it down where you can understand it, I really appreciate the service they give."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jim provided you with clear and helpful service. Your appreciation means a lot to us, and we're always here to make insurance simple and straightforward for you. Thanks again for choosing State Farm!"
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Jasmin Kirkwood

February 23, 2026

5  out of  5
rating by Jasmin Kirkwood
"Elizabeth was great to talk to, and very professional in the presentation of the various services offered. She helped me set up the policy that was best for me (and was just the right amount of persistent when I needed it most!)"
We responded:
"Thank you so much for your kind words, Jasmin! We're thrilled to hear that Elizabeth was able to provide professional guidance and help you find the perfect policy. It's great to know her persistence came at just the right time to support you. We truly appreciate your feedback and look forward to assisting you again in the future!"
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Jennifer Legg

February 14, 2026

5  out of  5
rating by Jennifer Legg
"Very good customer service. Answered all of my questions intelligently."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jim Martin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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John Cox

February 13, 2026

5  out of  5
rating by John Cox
"Really great service and people."
We responded:
"Thank you for your wonderful feedback! We're glad to hear you had a great experience with our service and team. We appreciate your support and look forward to assisting you again!"
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Tyler Lewis

February 13, 2026

5  out of  5
rating by Tyler Lewis
"Very Easy, I wouldn’t say quick if it’s ur first time but they are super patient and understanding to any questions you have, Elizabeth was amazing and I highly recommend for youth drivers to contact if you’re looking for a good service"
We responded:
"Hi Tyler,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that Elizabeth provided you with such patient and understanding support throughout your experience. We completely understand that it might take a bit longer the first time, and we're glad we could make the process easier for you. Your recommendation means a lot to us, especially for youthful drivers. Thanks again for choosing our service!"
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Darren Booker

January 21, 2026

5  out of  5
rating by Darren Booker
"Stopped for a update on policies in place now . Adjusted a few options and looking into possibly adding one"
We responded:
"Thank you so much for your positive feedback, Darren! We're glad we could assist you with updating your policies and exploring new options. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!"
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Christine Matthews

January 14, 2026

5  out of  5
rating by Christine Matthews
"Very nice and helpful and got me a large amount of coverage for a great cost!"
We responded:
"We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! We look forward to providing you with more great experiences in the near future."
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Jud Brownlee

January 13, 2026

5  out of  5
rating by Jud Brownlee
"Jim was quick and to the point. Loved the honest and direct approach to car insurance! Knowledgeable as well as having the best shopped price - can't ask for a better experience."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jim provided you with honest, knowledgeable, and efficient service while finding the best price for your car insurance. Your satisfaction is our top priority, and we appreciate you choosing Jim Martin State Farm. If you ever need anything else, we're here to help!"
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Tierra Burks

December 18, 2025

5  out of  5
rating by Tierra Burks
"Special thank you to Elizabeth for being so patient with assisting me as I set My car and life insurance!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"